Shipping Returns & Warranty
At Electric Direct, we are committed to providing fast and reliable shipping across Australia. Orders are typically processed within 1-2 business days. Shipping methods and delivery times depend on your location and the shipping option selected during checkout.
Shipping Details:
- Flat $9.00 shipping.
- Free standard shipping for orders over $150
- Estimated delivery time: 3-7 business days
- Tracking information will be provided once your order is shipped
- We currently ship within Australia only
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranty Coverage:
- Our products are covered by a manufacturer’s warranty lasting 5 years from the date of purchase
- The warranty covers manufacturing defects and faulty workmanship
- Damage caused by misuse, neglect, or accidental damage is not covered
Warranty Process:
- To claim warranty, contact our customer service team with your order details and a description of the issue
- Proof of purchase is required
- We will evaluate the claim and, if valid, provide repair, replacement, or refund options